Refund of Travel Expenses

No, seat reservations will generally not be refunded as they are considered optional additional services.

Fees for additional baggage are gerenally non-refundable.

Travel or cancellation insurance will not be refunded as this is an optional additional service.

Rebooking and cancellation fees incurred when changing or canceling the booking are not refundable. These fees are not related to the actual ticket price
but are an additional service provided by the airline.

Only the actual ticket prices are considered when calculating travel expenses. The costs for memberships, even if they provide discounts or benefits on ticket prices, cannot be considered in the calculation of travel costs.

The basis for calculation is the ticket price in the currency in which the payment was made. The refund applies only to the ticket price for second class. Other costs mentioned in points 1 to 5 are excluded from the refund.

The most cost-effective means of transport must be chosen, which in most cases is air travel. If you choose to travel by bus or train, you must provide a comparison offer (for the same travel day) that proves the cheaper fare of the selected mode of transport compared to the flight costs.

To qualify for a travel cost refund, both the nationality of the traveler and the country of departure must be recognized developing countries. If either the traveler's nationality or the country of departure is not on the list of eligible developing countries, a travel cost refund is not possible.

It is possible to book flights with stopovers. Please note that onward travel to your destination must occur within 7 days of arriving at the stopover location. Otherwise, the stopover location will be considered the departure point. If this location is not in a recognized developing country, no travel expenses can be refunded. Additionally, please note that OeAD cannot cover accommodation or other expenses incurred during the stopover.

Please use the date on the payment receipt for the currency conversion of the ticket price. Use only the OANDA currency converter and select the "Interbank Rate ±0%" to calculate the amount in euros.

The following documents are required for the refund:

• Completed checklist (link)
• Proof of the paid flight price:
  • Original receipt or booking confirmation (with the ticket price indicated)
• Flight ticket or printed e-ticket
• All boarding passes
• Payment confirmation:
  1. Cash or debit card: Original receipt or payment confirmation from the travel agency. Please note the mandatory information (link) that must be included on the payment confirmation for cash payments.
  2. Bank transfer, credit card, or PayPal: A copy of the bank or credit card statement showing the relevant charge; all other payments can be redacted.
• Conversion of the ticket price using the OANDA currency converter
   

Please note:

• Documents such as boarding passes, train tickets, or ticket invoices/payment confirmations must be submitted in the original, unless only electronic documents are available.
• All documents can only be accepted in German or English. Otherwise, a written translation must be attached.
• Processing can only be carried out if all required documents are submitted completely and in full.
• Examples of travel expense reports can be found on our website. Please pay attention to the highlighted fields.